Answers to the questions we hear most.

Revenue cycle management covers every financial step of a patient's visit — from insurance eligibility verification through claim submission, payment posting, denial follow-up, and collections. Xylo manages this cycle so your practice gets paid accurately and on time.

Most clients are billed as a percentage of monthly collections, so our incentives are aligned with yours — we only do well when you get paid. We'll walk you through options during your free audit.

Yes. We work directly with CollaborateMD, eClinicalWorks (ECW), AdvancedMD, Cario, Office Ally, and Practice Fusion, plus most other major PM and EHR platforms used across medical, hospital, and nursing home practices. If you're unsure whether your system is supported, tell us what you use during your free audit call and we'll confirm before any commitment.

Most practices are fully transitioned within 2–4 weeks, depending on how much historical AR needs to be reviewed and how quickly we get system access. We manage the transition so your billing doesn't skip a beat.

We support practices across the United States, regardless of location, since billing is handled remotely through secure, HIPAA-aligned systems.

Yes. All billing workflows follow HIPAA-aligned security practices, including access controls, audit trails, and encrypted data handling. See our HIPAA Notice page for more detail.

No — those aren't services we offer. Our focus is medical billing, the 90+ day claims recovery audit, denial management, AR follow-up, payment posting, eligibility verification, and practice analytics. We work with the coding and credentialing your practice already has in place.

Yes. We regularly onboard practices mid-cycle. We'll review your open AR and any claims in progress with your current biller to make sure nothing is dropped during the transition.

Well-run RCM programs typically target a first-pass clean claim rate in the high 90s. Your actual starting point depends on your current billing health, which is exactly what a free audit is designed to uncover.

Request a free billing audit through our contact form or by phone. We'll review a snapshot of your current billing performance and walk you through where Xylo can help — no obligation.