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Medical Billing Service

AR Follow-Up

Organized, persistent follow-up on outstanding claims and patient balances.

AR follow-up is the ongoing process of pursuing unpaid insurance and patient balances until they're collected or properly resolved. Xylo Med Solutions works aging accounts receivable in priority order across 30/60/90+ day buckets to keep AR days low.

Overview

Unpaid claims that sit past 60 or 90 days are far less likely to ever get collected. Our AR team works aging balances in priority order — insurance and patient — so revenue that's already earned actually reaches your bank account.

What's included

  • Aging AR review across 30 / 60 / 90+ day buckets
  • Insurance follow-up calls and payer portal checks
  • Patient balance follow-up and statements
  • Payment plan setup and coordination
  • Write-off and adjustment review before any balance is closed
  • Weekly AR aging reports

Why it matters

01

Lower average AR days outstanding

02

Improved, more predictable cash flow

03

Reduced bad debt write-offs

04

High-value claims prioritized first

AR Follow-Up FAQ

What counts as 'aging' AR?
AR is typically tracked in 30, 60, 90, and 90+ day buckets from the date of service. Claims aging past 60–90 days are significantly less likely to be collected the longer they're left unworked.
Do you follow up with patients directly, or just insurance?
Both. Insurance follow-up (calls, payer portals) and patient balance follow-up (statements, payment plans) are handled as part of the same AR workflow.
How often do we get AR updates?
Weekly AR aging reports are provided, so a practice always has current visibility into what's outstanding and what's being actively worked.
Client Voices

What clients say about our ar follow-up.

"Finally a billing partner that sends reports we understand without a call to explain them. Our AR over 90 days has never been lower."

BH
Clinical Director
Behavioral Health Practice

"Switching mid-year felt risky, but the transition was smooth and nothing fell through the cracks from our old AR."

PT
Practice Manager
Physical Therapy Clinic

Ready to fix your ar follow-up?

Get a free, no-obligation audit — we'll show you exactly where revenue is being left on the table.

Our Location

Find Us

1 Neshaminy Interplex Dr #205, Feasterville-Trevose, PA 19053

Get In Touch

Let's talk about your revenue cycle.

Tell us a bit about your practice and we'll follow up within one business day with next steps for your free audit.

Office
1 Neshaminy Interplex Dr #205,
Feasterville-Trevose, PA 19053
Hours
Mon – Fri, 8:00 AM – 7:00 PM EST

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